Frequently Asked Questions: Case Management

How do I apply for services?


If you believe a family member, ages 3 and up, has an intellectual disability or a related disability such as autism, please call the SC Department of Disabilities and Special Needs (DDSN) toll free line at 1-800-289-7012 or complete the screening process online at

This toll-free line is staffed during normal business hours; however messages can be left at any time with calls returned in the next two business days. If the applicant meets screening criteria, he/she will be provided with a list of available case management or early intervention (SC/EI) providers.

How will a Case Manager help me?

A Case Manager will guide you through the eligibility process through the SC Department of Disabilities and Special Needs (DDSN). Once your family member is eligible for services, you case manager will help you determine the services that you need and will assist in applying for those services. Your case manager will provide you with a list of helpful and commonly used resources.

How is an Early Interventionist different from a Case Manager?

Early Interventionists provide weekly home visits and provide direct instruction to children and their families. Services start at birth and end by age 5. Case Management can start as early as age 3 and goes into adulthood. Direct services are not provided in Case Management. Home visits will occur at least twice per year.

How can I get a break?

Respite services are available to families who have a higher level of need. Respite services are also available through local family support agencies.

Can you help me with my child's school?

A case manager can assist you in obtaining the knowledge and skills you need to work effectively with the public school system to meet the needs of your child.

Is there another parent I can talk to about my family member's diagnosis?

A case manager can help you connect with other families with the same or similar diagnosis either on an individual basis or in a group support setting.

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