Case Manager Jenny Makes a Huge Impact!

Mrs. Brown-Shern came into our lives when we were in a crisis. My daughter was displaying Oppositional Defiant Behaviors as well as Intermittent Explosive Disorder. As a single mother working full time, I was very distressed and overwhelmed. Mrs. Brown-Shern met with us at our home, discussed various resources that might benefit us and helped to normalize and validate what my daughter and I were feeling.

Mrs. Brown-Shern always responded to my telephone calls, emails and texts before the close of business of each day. In addition, she explained to me the differences in a DDSN versus a DHHS appeal and how to appeal their decisions. When I worked on various tasks (e.g., placing my daughter on the “Critical List” or applying for Medicaid), Mrs. Brown- Shern followed up with me to obtain the outcome.
I do not know what I would have done if Jenny had not come into our lives. I was exhausted, frustrated and felt overwhelming hopelessness and helplessness.

As of today, my daughter is scheduled to move into a CTH II on November, 17, 2014 and her Medicaid is pending approval. She is experiencing the emotions of both fear and excitement as it’s going to be an adjustment, however now there is hope of a better day and a better quality of life.

I thank God for your program and for Jenny.

Sincerely,
Angie

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